| Case ID |
0049e99c-e939-4a0c-890a-a88ed81068eb |
| Body |
View case body. Login to View |
| Case Number |
Complaint No. 448/LHR/IT(318)/1473 of 2015 |
| Decision Date |
Feb 12, 2016 |
| Hearing Date |
|
| Decision |
The Federal Tax Ombudsman observed that the IRIS e-system was responsible for numerous issues faced by taxpayers regarding the electronic filing of returns and related documentation. The Tax Facilitation Wing of the department failed to adequately explain the system to taxpayers and the public. Consequently, the Ombudsman recommended that the IRIS system be debugged and that a campaign be launched to educate taxpayers on its usage. The complaint was disposed of accordingly, highlighting the evident maladministration within the department. |
| Summary |
This case revolves around a complaint filed under Section 10(1) of the Establishment of Federal Tax Ombudsman Ordinance, 2000. The complainant faced difficulties in electronically inputting particulars for the payment of motor vehicle tax due to issues with the IRIS e-system. The Federal Tax Ombudsman, Abdur Rauf Chaudhry, recognized that the system's inadequacies led to significant taxpayer challenges. The Ombudsman emphasized the necessity for the Federal Board of Revenue to address these issues promptly, ensuring that taxpayers receive the necessary guidance and support. The findings concluded that there was a clear need for improvement in the system's functionality and public education. This case underscores the importance of effective communication and system functionality for tax compliance. Keywords: Federal Tax Ombudsman, IRIS system, taxpayer support, electronic filing, Income Tax Ordinance, maladministration. |
| Court |
Federal Tax Ombudsman
|
| Entities Involved |
Federal Board of Revenue
|
| Judges |
Abdur Rauf Chaudhry
|
| Lawyers |
Muhammad Munir Qureshi
|
| Petitioners |
Abdul Hamid Khan Darbari
|
| Respondents |
Secretary, Revenue Division, Islamabad
|
| Citations |
2016 SLD 303,
2016 PTD 709,
(2016) 113 TAX 69
|
| Other Citations |
Not available
|
| Laws Involved |
Income Tax Ordinance, 2001,
Federal Tax Ombudsman Ordinance, 2000
|
| Sections |
234,
2(3),
10,
10(1)
|